Shipping policy

Thank you for shopping with [Your Store Name]. Please read our shipping policy carefully before placing an order.

Order Processing

  • Orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During high-demand periods, festivals, sales, or unforeseen circumstances, processing and delivery may take longer than usual.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Cities/Towns: 5–10 business days
  • Remote Areas: 7–15 business days

Delivery timelines are estimates and not guaranteed.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping offers may be available on selected products/orders for limited periods.

Cash on Delivery (COD)

  • COD is available on selected pin codes only.
  • Customers must ensure availability at the delivery address to receive the order.
  • Refusal to accept COD orders may lead to restrictions on future purchases.

Address & Contact Details

Customers are responsible for providing accurate:

  • Shipping address
  • Phone number
  • Recipient details

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed or Failed Deliveries

Delivery may be delayed due to:

  • Weather conditions
  • Natural disasters
  • Courier partner delays
  • Government restrictions
  • Strikes or operational issues
  • High order volumes

Such delays are beyond our control and shall not qualify for cancellations, refunds, or compensation.

Tracking Information

Once shipped, customers may receive tracking details via SMS, email, or WhatsApp depending on availability.

Damaged Package

If the outer package appears damaged or tampered:

  • Record a proper unboxing video before opening the package.
  • Contact us within 24 hours of delivery with proof.

Claims without valid unboxing proof may not be accepted.

Incorrect Address / Undelivered Orders

If an order is returned due to:

  • Incorrect address
  • Wrong phone number
  • Customer unavailable
  • Refused delivery

Additional shipping charges may apply for re-shipping.

Contact Us

For shipping-related support, contact us:

Mewen
Email: mewenindia.co@gmail.com
Phone/WhatsApp:+91 87765 34788

Last Updated: May 2026